Access to emergency services right at your fingertips! Lyall Morgan Assist provides peace of mind to you and your loved ones in an emergency situation. Our 24/7 call centre are standing by to assist you in an emergency with any of the products offered.
There is no need to remember any contact numbers, simply access all the benefits by a press of a button.
*Please note: Should there be no answer from the phone that generated the panic, the call centre will call the client back three times at 60 second intervals. On the fourth call, should there be no response, the call centre protocol is to leave a voice message and to send an SMS to the client’s phone. We invite the client to panic again (which starts the entire process off again). In the meantime, the call centre will then contact next-of-kin or contact people if provided by the member on the Lyall Morgan website on the Intelligent Assist link, to establish whether they know where the member is or was heading to. Members using Cell C as their Service Provider will not be able to be located by LBS (Location Based Services). A Cell C panic alert will work, but there will be no LBS information provided, therefore the call centre agent will not be able to locate the member. Members using MTN and Vodacom as their Service Provider will be able to be located by LBS (Location Based Services) when they panic. LBS (Location Based Services) gives the Longitude and Latitude from the closest towers in relation to the cell phone.
Continued use of GPS running in the background can dramatically decrease battery life.